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Building permissions or approvals are essential elements of any city as these are directly linked to the overall master plan and development plan and thus play a vital role in shaping up the different land uses. In order to achieve balanced and cohesive growth of any City, it is prime responsibility of every citizen to not raise any kind of construction without obtaining the proper permission from the competent authority. Atal Nagar, the capital city of Chhattisgarh, is India’s first Greenfield Smart City that is planned and executed in 21st Century. For building plan approvals and permissions, Nava Raipur Atal Nagar Vikas Pradhikaran (NRANVP), the development authority of the City, has implemented an online module. Through this online platform,NRANVP offers a citizen-friendly building plan approval and permission service. Citizens can apply for various approvals related to building permissions, layout approvals, alteration and modification of existing buildings, enquire about their ongoing approvals, and obtain NOCs for various proposals. The service intends to develop a single-window clearance mechanism for the overall process, thus reducing the time and enhancing the user experience.